Banking by video to drive loyalty: TelstraBY MARK STORY | FRIDAY, 7 SEP 2012 11:15AMThe bank of the future will be driven by video interaction, including local branch video calling, accessing experts on demand online and interactive videos on financial topics, according to new research from Telstra Enterprise & Government. |
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Shail Singh
LEAD OMBUDSMAN INVESTMENTS AND ADVICE
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY
To be successful as Australian Financial Complaints Authority's (AFCA) lead ombudsman for investments and advice, one requires empathy, impartiality, and rationality. Shail Singh shares how he also uses legal and financial advice expertise to help consumers, small businesses, and member firms. Karren Vergara writes.