Call general advice 'sales': CBABY ALICE URIBE | FRIDAY, 29 AUG 2014 12:55PMThe Commonwealth Bank of Australia has recommended there be changes to the way that 'advice' is described in its second round submission that responds to the Financial System Inquiry's (FSI) Interim Report. Related News |
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Shail Singh
LEAD INVESTMENT AND ADVICE OMBUDSMAN
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY
To be successful as Australian Financial Complaints Authority's (AFCA) lead ombudsman for investments and advice, one requires empathy, impartiality, and rationality. Shail Singh shares how he also uses legal and financial advice expertise to help consumers, small businesses, and member firms. Karren Vergara writes.
"Hurry, hurry, hurry. Step right up folks, it's FOFA when you are not having FOFA."
"We, the 'big 4 banks' have a deal for you. None of that nonsense about Best Interests. We wont bother you with personal advice, just a quickie insurance product flog at the tellers window. No intrusive personal questions for you sir or madam. Trust us - after all we are a bank.
"No medicals, or questions on your sex life sir. Buying one of these Is quick and convenient sir - here are just some of the insurance goodies we have been building while others were distracted. We figure you would rather get ripped off by a bank and not one of those nasty TV ads, so we have a suite of products ready for our customers.
"What's that sir, you already have one of our insurance products with the same corporate logo from your adviser. Wouldn't sir like to save money - better in your pocket sir, and the products all do the same job. And madam I am sure you would like your own personal 1300 number for your claim "
Save the insurance industry from itself - BAN GENERAL ADVICE