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![Shail Singh Shail Singh](https://media.financialstandard.com.au/prod/media/library/Contacts/yqmjchgb-0002_featured_profile.png)
Shail Singh
LEAD OMBUDSMAN INVESTMENTS AND ADVICE
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY
To be successful as Australian Financial Complaints Authority's (AFCA) lead ombudsman for investments and advice, one requires empathy, impartiality, and rationality. Shail Singh shares how he also uses legal and financial advice expertise to help consumers, small businesses, and member firms. Karren Vergara writes.
Typical, isn't it - despite the acknowledged rights and wrongs of this unhappy situation - that the most important party(s), that is (case they, or their interests, should be overlooked or considered irrelevant), the Clients of the 400 advisers - don't rate a mention?
This tells us something about an industry that is very arguably interested more on process, compliance and liability than it is on the financial security of those it purports to serve.