Life industry to launch frameworkBY ANNABELLE DICKSON | WEDNESDAY, 21 APR 2021 12:15PMThe life insurance industry is developing a Professional Standards Framework for all claims and underwriting professionals, with support from the Australian and New Zealand Institute of Insurance and Finance (ANZIIF). Related News |
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Shail Singh
LEAD INVESTMENT AND ADVICE OMBUDSMAN
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY
AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY
To be successful as Australian Financial Complaints Authority's (AFCA) lead ombudsman for investments and advice, one requires empathy, impartiality, and rationality. Shail Singh shares how he also uses legal and financial advice expertise to help consumers, small businesses, and member firms. Karren Vergara writes.